Our Promise of Sustainability

Purpose Making a sustainable
journey

2025 Vision

We commit to growing as a company
with top global-level sustainable
management standard.

Core Goals

Environment

To have an environmental management system by 2025

Society

To achieve the highest level of workplace excellence based on global hospitality industry standards by 2025

Customer Value

To become the largest supplier of sustainable products and services among every hospitality company by 2025

※ Scope : Domestic business sites (Separate financial statements basis)

Sustainable Management Strategies

2025 Priority Tasks for Core Targets

Environment
Society
Customer Value
Governance

Environment

EMS(Environment Management System): All domestic operations ISO 14001-certified

Resources: Total water use in business down by 5%; Sustainability certification and renewable resource use up by 10%

Waste: Establishment of waste inventory; Waste recycling and reuse up by 20%; Food waste from business down by 10%

Emissions: Establishment of the GHG Inventory for all domestic business sites; Increase energy efficiency by 10%; Renewable energy generation doubled; Eco-friendly transportation doubled

Society

Great Place to Work & DEI: Establishment of Great Place to Work (GPTW) Surveys; Improving welfare and treatment for non-regular workers and partner company members: more than 10 cases annually; More employees with disabilities hired

Win-win Cooperation: Establishment of ground rules of responsible purchasing and production, and application to supplier contracts; Settlement of ESG spread program for partners; Win-win cooperation assessment index measurement and improvements

Social Contribution: Jobs for the future: Vocational training of teens and youth expanded by 1.5 times; Protection of Ecosystems: Contribution for environment doubled; Creation and implementation of system for emergency and disaster relief

Customer Value

Sustainable hospitality: Certified sustainable products up by 10%; Adoption and stabilization of the Sustainable Service Selection System; Universal Design/Service principles and manual created and applied for certification of major business sites

Sustainable Enjoyment: Access to recycling facilities for every customer; Proposal of sustainability standard for hotel, resort, and theme park business; implementation of internal certification system

Governance

Stronger sustainable management leadership of board of directors

Participation in sustainable management by the board of the board of directors
Enhanced expertise of the board of directors in sustainable management
Transparent disclosure of information on governance structure

Core Values: Respect for human rights-
Establishment of human rights management system and respect for human rights across the value chain
– Conduct the human rights impact assessment
Management Principles: Establishment and internalization of a sustainable management action framework
(Compliance, Business ethics, Transparent management, Workplace safety, Employee development, Stakeholder communication and Participation, Privacy)

Our Promise to You

Dear respected stakeholders,
We at Hotel Lotte would like to express our gratitude for your ongoing interest and support.

Boldly embracing change and innovation, Hotel Lotte has always been striving to do its part in enriching people’s lives. With our world facing uncertainties brought on by unprecedented events such as COVID-19 and climate change, Hotel Lotte is actively doing our part in ensuring a sustainable future for all. In addition, we have adopted the United Nations’ Sustainable Development Goals as a cornerstone of our sustainable management.

Based on this, we present our promises to you.

First, Hotel Lotte commits to becoming an environmentally friendly enterprise.
We will work to reduce our carbon emissions by 35% by 2030, and become carbon neutral by 2040.
Second, Hotel Lotte will always communicate with all of its stakeholders, including employees, suppliers, and local communities, to help build a world where we can all grow together.
Finally, Hotel Lotte will practice sound and transparent governance to earn your trust.

We promise to do our part to move forward together for a sustainable future.