Our Promise of Sustainability

Purpose Making a sustainable
journey

2025 Vision

We commit to growing as a company
with top global-level sustainable
management standard.

Core Goals

Environment

To have an environmental management system in place in every one of Hotel Lotte’s places of business in Korea by 2025

Society

To have every one of Hotel Lotte’s places of business in Korea achieve the highest level of workplace excellence based on global hospitality industry standards by 2025

Customer Value

To become the largest supplier of sustainable products and services among every hospitality company in Korea by 2025

Sustainable Management Strategies

2025 Priority Tasks for Core Targets

Environment
Society
Customer Value
Governance

Environment

EMS(Environment Management System): All domestic operations ISO 14001-certified

Resources: Total water use in business down by 5%; Sustainability certification and renewable resource use up by 10%

Waste: All domestic operations active in waste inventory control by 2023; Total recycling up by 20%; Total food waste from business down by 10%

Emissions: All domestic operations active in GHG inventory control by 2023; Energy efficiency up by 10%; Electricity generation from renewableenergy doubled; EV transport fleets doubled

Society

Good place to work and DEI: Implementation of regular human rights surveys and GPTW sample surveys for all staffs at domestic operations; Better working conditions for non-regular employees and partner staff: 10+ improvementsevery year; More employees with disabilities hired

Win-win partnership: Establishment of ground rules of responsible purchasing and production, and application to supplier contracts2.; Settlement of ESG spread program for partners; Win-win partnership assessment index measurement and improvements

Philanthropy: Jobs for the future: Vocational training of teens and youth expanded by 1.5 times; Protection of ecosystems: Environmental volunteer work doubled; Creation and implementation of system for emergency and disaster relief

Customer Value

Sustainable hospitality: Certified sustainable products up by 10%; Adoption of the Sustainable Service Selection System in 2023; expansion to all domestic operations by 2024; Uiversal Design/service principles and manual created and applied in 2023 for certification of major operations by 2025

Sustainable joy: Access to recycling facilities for every customer by 2023; Proposal of sustainability standard for the Hotel, Duty Free, Resort, and World(theme park) business; implementation of internal certification system

Governance

Stronger sustainable management leadership of board of directors

Participation in sustainable management by the board of the board of directors
Enhanced expertise of the board of directors in sustainable management
Transparent disclosure of information on governance structure

Core Values: Respect for human rights-
Establishment of a business human rights framework for the entire value chain of Hotel Lotte
Management Principles: Establishment and internalization of a sustainable management action framework
(Compliance, Business ethics, Transparent management, Workplace safety, Employee development, Stakeholder communication and Participation, Privacy)

Our Promise to You

Dear respected stakeholders,
We at Hotel Lotte would like to express our gratitude for your ongoing interest and support.

Boldly embracing change and innovation, Hotel Lotte has always been striving to do its part in enriching people’s lives. With our world facing uncertainties brought on by unprecedented events such as COVID-19 and climate change, Hotel Lotte is actively doing our part in ensuring a sustainable future for all. In addition, we have adopted the United Nations’ Sustainable Development Goals as a cornerstone of our sustainable management.

Based on this, we present our promises to you.

First, Hotel Lotte commits to becoming an environmentally friendly enterprise.
We will work to reduce our carbon emissions by 35% by 2030, and become carbon neutral by 2040.
Second, Hotel Lotte will always communicate with all of its stakeholders, including employees, suppliers, and local communities, to help build a world where we can all grow together.
Finally, Hotel Lotte will practice sound and transparent governance to earn your trust.

We promise to do our part to move forward together for a sustainable future.